Terms & Conditions

THESE ‘TERMS & CONDITIONS’ MAY VARY FROM TIME TO TIME. PLEASE MAKE SURE YOU REVIEW THEM REGULARLY – CURRENT TERMS 
FROM JANUARY 2021.

Bam Bu Ku is operated by Ice Mountain Ibiza S.L a Spanish company, B66047010 registered at Cami d’Es Moli 10, 07820 Sant Antoni de Portmany.

DOOR POLICY

We are a family orientated business therefore under 18’s are welcome with adult supervision.

  • The management reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.
  • Food and drink purchased elsewhere may not be consumed inside the day club, this also includes food and drink from the THB Ocean Beach Hotel & O Beach Ibiza.
  • Entry into the venue is at the manager’s discretion, any person refusing to comply with any regulation concerning public bathing or swimming will be asked to leave the premises.
  • Please note that SLR Cameras and unauthorised video cameras are not permitted at any time. If you wish to record inside please contact our team in advance at [email protected].
  • By entering Bam Bu Ku, you consent to being photographed or filmed and you consent to resulting materials being used for commercial distribution, publication and communications, without payment or copyright.
  • Animals are not permitted.

BED BOOKINGS

  • All bed bookings are based on a cover charge plus a minimum spend agreement.
  • The cover charge is the hire cost of the bed and includes entry to the venue.
  • The minimum spend is the minimum amount your party commits to spend that day on food and drink from the venue. If you do not reach your minimum spend during the hours of the event, you will not be refunded the difference and the remaining amount cannot be transferred to another booking or day.
  • In order to complete your reservation, a non-refundable deposit is required. The deposit is non-refundable under any circumstances including situations and events out of our control *excluding COVID-19 related incidents, see below but we will offer a change to a different date in the same year or 2022 if you contact us 48 hours prior to your original reservation date (subject to availability). For guests willing to change to 2022, you will be issued with a voucher which is subject to the normal booking conditions.
  • *Guests with new reservations paid and reserved in 2021 are able to receive a refund for their reservation in the following circumstances
    • Their 2021 flights are cancelled (providing valid proof of the lead contacts flight cancellation).
    • The Government restrictions on travel prevent them from coming to Spain or leaving their home country (upon 72 hours of your flight to Ibiza).
    • Our venue is closed on the day of your booking.

    Any changes to new reservations in 2021 must be made 48 hours prior to the date of your reservation. If you contact us after this time, your booking will not be subject to a refund or credit note, and your deposit is non refundable or transferable.

  • All bookings are required to arrive before 14.00h, after this time the bed will become available for resale.
  • On the day of the booking, guests will be required to pay the remaining balance, plus a discretionary 7,5% service charge will be automatically added to the final bill.
  • Your booking is allocated by our team on arrival.
  • The outstanding amount of the booking can be paid up to 72 hours before the date the bed/table is reserved, however any additional spends over the minimum spend will need to be paid on the day to your waiter by cash or credit/debit card.
  • By reserving two or more beds under the same booking order we are unable to split the cost of the bill on the day. The cost will be charged on one bill, to one table/bed.
  • The bed you reserve is for a maximum amount of people. No extra guests will be allowed to join the reservation.
  • Children under the age of 5 are not taken into account for the maximum amount of guests for the booking. (Max. 2 children).
  • Bed prices are subject to change during the season as per the Management’s discretion, we are not obligated to reduce the price of any previously booked bed in the event that the price for other similar beds are reduced at a later time. We are also not obligated to notify clients to let them know of a change in price to other beds.
  • We reserve the right to change the price of any booking should any errors have been made on our website or at the time of making a booking with our reservations department.
  • Please be aware that we are unable to transfer bookings/deposits to our sister venues O Beach Ibiza or O Beach Dubai.
  • Please be aware of your belongings inside the venue, as during your time at Bam Bu Ku we cannot be held responsible for any unattended alcohol or personal items.
  • Bam Bu Ku operates a policy in which you can hire towels for use with us directly for a 10 euro deposit and this will be returned to you at the end of the day, providing you return the towel and receipt. You cannot leave the venue with the towel in any circumstances and you may be subjected to a bag search upon exit.
  • Your booking is only valid for the specific date purchased and will need to be shown upon entry.
  • You are unable to use your minimum spend towards the Fam Bu Ku Events & FlowRider.
  • The management has the right to alter or vary events due to events or circumstances beyond its control without being obliged to refund monies or exchange bookings.
  • Guests with bed bookings can enjoy the use of their beds from opening time at 12PM. To confirm the closing time please contact our team, this can range from 20.00h to 22.00h depending on the day and time of year.
  • For the payment of your order(s) you will be redirected to the website of the payment processor. Bam Bu Ku itself will have no financial information unless a manual booking is made with us via email.
  • Payment is made via a secure connection, for more information please refer to the website of the payment processor. As we charge in the local currency of Euros, we are unable to specify the amount taken in other currencies your bank will determine this rate.
  • Amex card payments will require valid photographic identification such as a passport or driving license unless it is operated with a chip and pin. For fraudulent reasons we will also require a photocopy of the card & ID.
  • The purchaser represents and warrants that the booking is purchased for personal use only, and that it may not be resold or offered for resale by anyone. Resale or attempted resale is grounds for cancellation of the booking and the holder may be refused entry to, or ejected from the venue, without refund or other compensation.
  • If a refund is offered by the company (at the discretion of management in extreme circumstances), the funds have to be deposited the same manner (same card, account, etc) as they were received.

FAM-BU-KU BRUNCH BOOKINGS

  • Your table booking is allocated by our team on arrival.
  • The Fam-Bu-Ku brunch operates between 12-3PM. These timings cannot be changed. Should you arrive late or leave early, we cannot guarantee you will experience all of the entertainment. Guests will be required to leave their tables by 7PM.
  • On the day of the booking, guests will be required to pay the remaining balance, plus a discretionary 7,5% service charge will be automatically added to the final bill.
  • In order to complete your reservation, a non-refundable deposit is required. The deposit is non-refundable under any circumstances including situations and events out of our control *excluding COVID-19 related incidents, see below but we will offer a change to a different date in the same year or 2022 if you contact us 48 hours prior to your original reservation date (subject to availability and another brunch event). For guests willing to change to 2022, you will be issued with a voucher which is subject to the normal booking conditions.
  • *Guests with new reservations paid and reserved in 2021 are able to receive a refund for their reservation in the following circumstances
    • Their 2021 flights are cancelled (providing valid proof of the lead contacts flight cancellation).
    • The Government restrictions on travel prevent them from coming to Spain or leaving their home country (upon 72 hours of your flight to Ibiza).
    • Our venue is closed on the day of your booking.

    Any changes to new reservations in 2021 must be made 48 hours prior to the date of your reservation. If you contact us after this time, your booking will not be subject to a refund or credit note, and your deposit is non refundable or transferable.

  • The management has the right to alter or vary events due to events or circumstances beyond its control without being obliged to refund monies or exchange bookings.

MEX-I-KU BRUNCH BOOKINGS

  • A valid form of photographic identification in the form of either a passport or a driving license is required when visiting the restaurant for the brunch events.
  • Your booking is only valid for the specific date reserved and will need to be shown on entry into the venue.
  • Your booking is allocated by our team on arrival.
  • The brunch operates between 8PM – 11PM. These timings cannot be changed. Should you arrive late or leave early, we cannot guarantee you will be served the full menu.
  • On the day of the booking, guests will be required to pay the remaining balance, plus a discretionary 7,5% service charge will be automatically added to the final bill.
  • The management has the right to alter or vary events due to events or circumstances beyond its control without being obliged to refund monies or exchange bookings.
  • In order to complete your reservation, a non-refundable deposit is required. The deposit is non-refundable under any circumstances including situations and events out of our control *excluding COVID-19 related incidents, see below but we will offer a change to a different date in the same year or 2022 if you contact us 48 hours prior to your original reservation date (subject to availability and another brunch event). For guests willing to change to 2022, you will be issued with a voucher which is subject to the normal booking conditions.
  • *Guests with new reservations paid and reserved in 2021 are able to receive a refund for their reservation in the following circumstances
    • Their 2021 flights are cancelled (providing valid proof of the lead contacts flight cancellation).
    • The Government restrictions on travel prevent them from coming to Spain or leaving their home country (upon 72 hours of your flight to Ibiza).
    • Our venue is closed on the day of your booking.
  • Any changes to new reservations in 2021 must be made 48 hours prior to the date of your reservation. If you contact us after this time, your booking will not be subject to a refund or credit note, and your deposit is non refundable or transferable.

FLOWRIDER BOOKINGS

  • All guests are required to fill out a consent form before the activity and provide valid photographic ID.
  • Customers under the age of 18 must be accompanied by an ID carrying adult when the consent form is signed.
  • To ride the FlowRider you must be over 8 years old and over 1.4m tall.
  • Bathing attire is required.
  • Customers who have reserved for the FlowRider are required to arrive 10 minutes prior to their booking.
  • In order to complete your reservation, a non-refundable deposit is required. The deposit is non-refundable under any circumstances including situations and events out of our control *excluding COVID-19 related incidents, see below but we will offer a change to a different date in the same year or 2022 if you contact us 48 hours prior to your original reservation date (subject to availability). For guests willing to change to 2022, you will be issued with a voucher which is subject to the normal booking conditions.
  • *Guests with new reservations paid and reserved in 2021 are able to receive a refund for their reservation in the following circumstances
    • Their 2021 flights are cancelled (providing valid proof of the lead contacts flight cancellation).
    • The Government restrictions on travel prevent them from coming to Spain or leaving their home country (upon 72 hours of your flight to Ibiza).
    • Our venue is closed on the day of your booking.

    Any changes to new reservations in 2021 must be made 48 hours prior to the date of your reservation. If you contact us after this time, your booking will not be subject to a refund or credit note, and your deposit is non refundable or transferable.

RESTAURANT BOOKINGS

  • Each restaurant reservation is for a maximum of 2 hours.
  • Unfortunately we are unable to extend this time in the event you are late for your booking as they are allocated time slots.
  • Your booking is allocated by our team on arrival.
  • In order to complete your reservation, a non-refundable deposit is required. The deposit is non-refundable under any circumstances including situations and events out of our control *excluding COVID-19 related incidents, see below but we will offer a change to a different date in the same year or 2022 if you contact us 48 hours prior to your original reservation date (subject to availability). For guests willing to change to 2022, you will be issued with a voucher which is subject to the normal booking conditions.
  • *Guests with new reservations paid and reserved in 2021 are able to receive a refund for their reservation in the following circumstances
    • Their 2021 flights are cancelled (providing valid proof of the lead contacts flight cancellation).
    • The Government restrictions on travel prevent them from coming to Spain or leaving their home country (upon 72 hours of your flight to Ibiza).
    • Our venue is closed on the day of your booking.

    Any changes to new reservations in 2021 must be made 48 hours prior to the date of your reservation. If you contact us after this time, your booking will not be subject to a refund or credit note, and your deposit is non refundable or transferable. The deposit paid for your restaurant reservation is deducted from the total of your bill.

DRESS CODE

  • Bam Bu Ku reserves the right to refuse admission for unsuitable attire which includes; body paint, fancy dress, hen/stag accessories (including veils, sashes & matching t-shirts). Props including inflatables are strictly prohibited.
  • All guests must wear suitable footwear and are also required to depart the venue fully clothed (tops & shorts/skirt). Please show respect to our neighbours and town by dressing appropriately during your holiday.
  • Sporting team tops are strictly prohibited. To bathe in the pool we do enforce that you wear proper bathing attire, you may not enter the pool fully clothed. Please note that topless bathing is not permitted in the venue.

PERSONAL BELONGINGS

  • Please note all customers are responsible for their belongings when attending an event. Bam Bu Ku does not accept any responsibility for any personal property brought to the venue.
  • To help us give you the best customer service, please report any lost property as soon as possible and we will do our best to reunite you with your items.
  • For any lost property collected please be aware that we only keep items for up to 3 days after they have been reported lost, so please contact us as soon as possible. All items found within the venue will be kept for 3 days, after this time all items will be sent to the Guardia Civil. You can contact them on 971340502.
  • Bam Bu Ku will not accept any liability for the loss of jewellery, other valuables or money contained within a deposited item(s). We would ask that all customers report immediately to the Manager any missing item, which has been deposited in the lockers or bed safes.

FORCE MAJEURE

In the event of bad weather, guests with bed bookings and tickets may be offered to attend on another date, (subject to availability, and in the same year as original booking). Please note that these bookings must be changed before 12PM on the day of the booked event. Please contact our team on 0034 971 80 32 60.

We operate a no refund policy, however in the case of force majeure (such circumstances include without limitation natural disasters or acts of God; acts of terrorism; labour disputes or stoppages; war; government acts or orders; epidemics, pandemics or outbreak of communicable disease; quarantines; national or regional emergencies) you may be offered to attend on another date, (subject to availability). Please see our standard booking terms & conditions.

SAFETY

In case of Injury or accident, please make yourself known to our Staff. We do have a fully qualified lifeguard on each day to help in any medical matter. Please act and drink responsibly inside the venue, make sure you keep hydrated especially in the peak season when the sun becomes the strongest.

No diving into the pool.

No running around the pool.

Drugs are strictly prohibited.

COVID 19 TERMS & HEALTH AND SAFETY REGULATIONS

We will continue to update these terms with the latest guidelines provided by government legislations, laws and protocols. (last update 01.01.21)

HYGIENE & SAFETY MEASURES

As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your safety and provide maximum flexibility as the situation around (COVID-19) continues to evolve. In compliance with recommendations from local health officials, we have implemented safety & hygiene policies to keep you safe.

We have partnered with Emergency Staff doctors & Olka risk protection consultants to ensure the very highest of safety, sanitation, food handling and employee training standards are in place.

CLEANING, DISINFECTION & PROTECTION

  • The use of masks will be mandatory for staff for all departments.
  • Masks will be available on request for customers.
  • Please remember that the use of masks is mandatory in Spain and must be on your person at all times.
  • Daily temperature checks will be mandatory on all staff before entering the venue for each shift.
  • Each member of our team will collect their uniform from the workplace daily which is disinfected before use.
  • Both customers and staff will be required to go through a disinfectant mist before entering the venue.
  • We will have hand sanitizer dispensers throughout the venue and one located at the comfort of your own bed / table so that guests can make use of them individually.
  • We will prioritize the use of single-use products to minimize contact and establish protection systems at receptions and counters. This includes menus (digital menus will also be available), sauces and condiments.
  • We are reinforcing the cleaning and disinfection of the venue regularly.
  • The swimming pool is disinfected continuously as required by health and safety.
  • For our produce and any objects of common use that arrive from outside we will implement an ‘ozone and mist disinfection system’ that allows us to purify the products.
  • We will expand the medical services to preserve the health of our guests and our employees.
  • This includes regular mandatory COVID-19 tests for staff and a mandatory training on COVID-19 prevention for all members of staff will be provided.

SOCIAL DISTANCING

  • We will ensure that a safe social distance of both guests (outside of your own group) and staff within the venue is respected and maintained.
  • The distance between beds and tables in the restaurant area will be increased to the government recommendations for social distancing.
  • This distance will be monitored especially in the areas where there may be a greater concentration of people, such as the bars, restaurant and swimming pool.

CREDIT NOTE/VOUCHER/COUPON

  • These are non-refundable & non-transferable.
  • Any pre-existing coupons from 2020 are valid to rebook for all dates in 2021, subject to availability. If you wish to request an extension of this voucher to 2022 it is necessary to contact our team via [email protected] before the 15th of October ’21 or this will be automatically redeemed by the company.
  • Any coupon issued in 2021 must be redeemed before the last operating day in October 2022.
  • No coupon can be extended to 2023 or any other year.
  • Any left over funds from your coupon will be contributed towards your minimum spend of your reservation.
  • The credit note/voucher/coupon can only be used online through our website for bed, restaurant, surf and Fam-Bu-Ku/ Mex-I-Ku bookings, they are not redeemable inside of the venue.
  • No differences can be issued for unused amounts on credit note/voucher/coupon.
  • Reservations made using this credit note/voucher/coupon will be subject to our normal booking policy.
  • The credit note/voucher/coupon will be automatically redeemed by Bam Bu Ku Ibiza in the case of a no show before the expiry date.
  • Any attempt of resale of any voucher will be immediate grounds of cancellation.
  • If the date you originally reserved for is cancelled and you have already been issued a coupon, the deposit is non refundable.